Customer Service Manager

Reputed Consultancy
Kathmandu, Nepal

Vacancy For a Reputed Consultancy !!!!!

 

Job Description

  • Overseeing the customer services teams.
  • Training and managing Customer Service Assistants and Representatives.
  • On-boarding and training new employees.
  • Setting customer satisfaction targets and working with the team to meet targets consistently.
  • Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
  • Creating customer loyalty programs to increase revenue and improve client retention.
  • Establishing customer service policies and procedures.
  • Staying updated on developments in the customer services field.

 

Job Requirements

  • Bachelor/Master Degree in related field.
  • 6-7 years of experience in similar sector 
  • The ability to remain patient and calm during stressful situations.
  • The ability to work well under severe pressure and to handle criticism well.
  • Administration skills.
  • Customer service skills.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office and applications such as Google Docs.
  • Self-motivation to use their initiative and to innovate, when required.

 

Source: Froxjob

 


Job Detail Expired

  • Job Type :

    Full Time

  • Salary :

    Not Disclosed

  • Experience :

    6 - 7 (Years)

  • No. of Vacancy :

  • Min. Education :

    Bachelor Degree

  • Last Date to Apply :

    December 27, 2022


Contact Detail

Email : sangita@froxjob.com
Website : www.froxjob.com
Mobile : 9801898000
Alternate Mobile :

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