Job Description:

• Good communication skills, open and willing to learn 
• Freshers who are willing to learn can apply. Experience in the similar field will be a plus point too.
• Customer handling thru phone call
• Operating calls 
• identify and assess customers' needs to achieve satisfaction. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Handle customer complaints, when necessary, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
• Keep records of customer interactions, process customer accounts and file documents. 
• Follow communication procedures, guidelines and policies.

Source: Merojob

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