Job Description

• To provide valued service to all customers to retain existing customers.
• Led the team and collaborated with all cross-function departments for timely customer service support.
• Proper database, reporting, top quality analytical skills, outstanding time management with excellent communication skills.
• Follow up/coordinate with the team for timely action and support of customers.
• Service Engineer/ Technician Mobilization in coordination with the branch in charge/Team Leader & Service Head.
• Daily Report & Weekly Report share as per requirement.
• Record Sales commitment with new machine sales and share through ASSA from filled from the sales team.
• Actual time check from call register and share to DSM if any delay in notification creation or any other issue from the HO CC team (Customer care)
• Actual MTR and MTTR check and update (fourth week of every month)
• Periodic/Quarterly customer feedback for ASC customers. (Annual Service Contract)

• Branch & Service Engineer Utilization Measure and MIS Share

• TADA check and approve from the concern.

Job Requirements

• Good knowledge of MS Office package.
• Minimum of 2-3 years of experience in the automobile field
• Bachelor's Degree Graduates can apply
• Good with reports and data
• Teamwork and people management skills with good communication.

Source: Froxjob

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