What will you have to perform?

• Calling users to tell about new features in our product.
• Handling emails of the customers/clients related to their orders, requests, and complaints
• Interact with Clients/investors/Users in relation to their Queries/Complaints as an effective communicator
• Coordinate with customers for delivery
• Packaging gift items and assisting in scheduling pickup for delivery
• Working on the Sagoon customer support portal
• Take customer feedback on their experience and report it to the operation team
• Creating and maintaining data reports then sending them to the reporting Manager
• Provide support throughout the campaigns.

What Skills do you need to possess to perform the job?

• Entrepreneur mindset, take ownership of tasks and proactive
• Bachelor's Graduate preferred in Management or any related field
• Minimum 1 year of hands-on experience in Customer Support
• Should have good knowledge of Email, Internet, and handling phone calls
• Detail Product Knowledge
• Patience and ability to remain calm in stressful situations
• Excellent customer service skills.

Perks of working with us:

• Chance to work closely with the core team and founders
• Opportunity to build the market from scratch
• Opportunity to get the company’s Employees' Stock option plan
• A motivating, innovative and productive environment to work.

We care about you. We offer:

• Paid leaves & Public holidays
• Provident Fund
• Gratuity Fund
• Festival Bonus
• Competitive salary and regular salary reviews
• Morning and evening snacks
• Unlimited Tea & Coffee
• Encourage cross-team learning and training opportunity
• 5 working days (9 working hours) and relax on weekends
• A vibrant and active culture including team lunches & Dinners, happy hours, movie nights, sporting events, and a book club.

Source: Merojob

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