Job Description:

• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes
• Provide appropriate solutions and alternatives within the time limits
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction.

Requirements:

• Bachelors degree from any reputed institute
• Good verbal & written skills in English & Nepali
• Good team player
• Highly detail oriented
• Hardworking and result oriented
• Should be flexible in work timing

Importantly,we look for someone who will live by our values that define everything we do:

• Continuously Innovative
• Generosity of Spirit
• Deliver on our Promise
• Make It Personal

Benefits:

• An international working environment with a unique opportunity to learn from industry leaders
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Five days working week (Monday to Friday)
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up.

Job Detail Expired

Contact Detail