Other Specification:

• +2 or equivalent; relevant certifications in computer hardware and networking.
• Proven experience in providing computer hardware and network support, preferably in a client-facing role.
• Strong knowledge of computer hardware components, operating systems, networking protocols, and troubleshooting techniques.
• Familiarity with software applications, device drivers, and remote access tools.
• Excellent problem-solving and communication skills.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Customer-oriented mindset with a focus on delivering quality service.
• Attention to detail and strong documentation skills.
• Valid two-wheeler license and ownership of a two-wheeler vehicle for on-site visits.

Job Description:

As a Computer Hardware and Network Support Executive, you will be responsible for providing on-site technical support to clients for computer hardware, network infrastructure, and related IT issues. This position requires you to possess a valid two-wheeler license and own a two-wheeler vehicle for traveling to client locations.

Key Responsibilities:

• On-Site Technical Support: Visit client locations to troubleshoot, diagnose, and resolve computer hardware and network-related issues. This includes installing, configuring, and maintaining computer systems, peripheral devices, and network equipment.
• Hardware Maintenance: Perform preventive maintenance tasks on computer hardware components such as CPUs, RAM, hard drives, and printers. Repair or replace faulty hardware components as needed.
• Network Setup and Configuration: Assist clients in setting up and configuring local area networks (LANs), wireless networks, routers, switches, and other network equipment. Troubleshoot network connectivity issues and ensure smooth network operations.
• Software Installation and Troubleshooting: Install and configure software applications, operating systems, and device drivers. Resolve software-related problems by troubleshooting, identifying root causes, and providing appropriate solutions.
• Remote Support: Provide remote assistance to clients when necessary, using remote access tools and technologies. Troubleshoot and resolve issues remotely to minimize on-site visits.
• Stay Updated on Technology: Keep abreast of the latest trends and advancements in computer hardware, networking, and related technologies. Continuously enhance your technical knowledge and skills through self-learning and professional development.

Source: Merojob

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