Main Job Tasks and Responsibilities (includes, but is not limited to):

• Outbound centers - Call Australian clients with the aim of gathering information or selling a product.
• Manage large amounts of outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Excellent communication skills.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• The ability to set, meet and exceed targets.
• A focused and self-motivated approach to work.

What we offer:

• Competitive salary + commission on performance basis (No bar on commission).
• Morning tea & cookies provided by the company.

Working Days: 5 days/week (Monday -Friday)
 

Working Hours : 05: 00/05.30 AM (Morning)- 01:00 /01.30 PM (Afternoon) - (Non-negotiable), including 55 minutes break.

Source: Merojob

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