Main Job Tasks and Responsibilities (includes, but is not limited to):
- Outbound centers - Call Australian clients with the aim of gathering information or selling a product.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Meeting or exceeding sales targets by actively engaging with customers, identifying their needs, and effectively promoting products or services.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Ensuring all relevant communications, records and data are updated and recorded.
- Liaising with team leaders, operatives and third parties to gather information and resolve issues.
- Monitoring random calls to improve quality minimize errors and track operative performance.
- Assisting in training and mentoring junior sales team members, providing guidance, sharing best practices, and facilitating their professional growth.
- Recording statistics, user rates and the performance levels of the call center and preparing reports.
- Prepare reports for different departments or upper management.
Requirements:
- Excellent communication skills.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Leadership skills and the ability to motivate and develop staff.
- A desire to help others work towards targets and develop their skills
- Confidence and a good business sense.
- The ability to set, meet and exceed targets.
- A focused and self-motivated approach to work.
What we offer:
- Competitive salary + commission on performance basis (No bar on commission).
- Morning tea & cookies provided by the company.
Working Days: 5 days/week (Monday -Friday)
Working Hours : 05: 00/05.30 AM (Morning)- 01:00 /01.30 PM (Afternoon) - (Non-negotiable), including 55 minutes break.
Offered salary: Negotiable (No bar for deserving candidates).
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
2 - 3 (Years)
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No. of Vacancy :
1
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Min. Education :
Bachelor Degree
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Last Date to Apply :
June 4, 2023