Job Description

• Interact with guests, and ensure all services are up to the satisfaction of guests. 
• Workout before an event on back of the house operations to ensure smooth flow of services to guest. 
• Ensuring that all equipment and services are well maintained. 
• Ensuring regular counting and maintenance of inventory. 
• Training of staff and managers to ensure that everyone is performing adequately in their role.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Hold regular briefings and communication meetings with the team.

Job Specification

• Bachelors degree in Hotel Management/Tourism.
• Proficient in written and verbal communication skills (English/Nepali)
• Well experienced in problem solving, business negotiation, organization and decision-making.
• Possess good experience in event management, banquets and cocktail parties.
• Should have a very good Food & Beverages background.
• Improving Guest experience.
• Team mobilisation.
• Hasslefree services.

Source: Kumarijob

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