Education Level and Experience Required: 

• Bachelor's degree in IT, Management, or similar degree.
• 6 months to 1 years of relevant experience (Freshers ‘are also  encouraged to apply).

Skills and competencies: 

• Excellent command in written and verbal English 
• Basic knowledge of MS Office Packages.  
• Basic knowledge of SCRUM, Agile methodologies, APi, CRM,  Project Management tools – Jira etc 
• On-screen capture and video editing tools is a plus. 
• Analytical and problem-solving skills.

Job Description:

1. Ticket Management and Communication with clients

• Proactively respond to client queries, requests, and client grievances. 
• Keep management team informed of critical client situations. 
• Regular reporting and communication with the Internal team members.
• Follow up with the clients to ensure that the tickets are timely addressed and resolved.

2. Call Management 

• Set up a Webex or team meeting with clients, as necessary.

3. Monitoring and Testing

• Monitoring EOD jobs. 
• Analyze and replicate client problems by testing different scenarios.

4. Documentation 

• Prepare documentation according to customer needs. 
• Assist team in internal documentation.

Besides offering a stimulating learning experience and competitive pay, Hitachi Energy also offers many benefits and perks including:

• 5 working days/week
• Lunch Allowance
• Travel Allowance
• Festival Allowance
• Paid Leaves
• Social Security Fund
• Accidental & Medical Insurance Coverage
• Global Exposure.

Source: Merojob 

Job Detail Expired

Contact Detail