Job Description:

• Monitor, operate and troubleshoot the different functions of core billing system and other software.
• Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support.
• Support and configuration of issue related with mobile app and website.
• Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution.
• Coordinate with customer support supervisor/team leads and troubleshoot problems regarding the service.
• Testing various modules of software before implementation on system.
• End user software implementation
• Testing and QA of various schemes and in-house application before deployment on production environment.
• Preparation of work relevant documents needed for the designing of the tasks.
• Conducting tests and troubleshoot on all system related issues.
• Identification of the technical problems on core system and solve them at earliest possible way.
• Deep understanding of software testing and implementation flow.
• Scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe.

Job Specification:

• Bachelor degree on computer science or information technology or closely related field.
• Experience at least 0-1 year is preferred.
• Excellent communication, interpersonal and organizational skill
• Strong analytical, reporting and documentation skill.
• Good at multitasking and undertaking responsibilities.
• Able to handover the assigned task on time.

Source: Kumarijob 

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