Other Specification:

• Bachelor’s degree or equivalent; additional education in tourism, hospitality, or a related field    is a plus.
• Previous experience in ticketing, customer service, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation and ticketing systems. Knowledge of GDS is preferable
• Knowledge of travel regulations and industry standards is a plus.

Job Description:

• Handle inquiries and reservations from customers via various communication channels, including phone,   email, and WhatsApp/Viber
• Provide accurate and up-to-date information on flight schedules, pricing, and booking options.
• Process ticket reservations, cancellations, and date changes efficiently and accurately.
• Make cold or warm calls to potential customers to drive sales
• Make follow-ups religiously to focus in sales conversion.

Source: Merojob

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